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THE WORKFLOW DIAGNOSTIC

Understand what works, then make it better.

A Tinework diagnostic investigates how an operation actually runs. Within a fixed scope, Tinework follows the work, identifies what already works, and traces where systems or decisions cause delay, errors, rework, and exceptions. The result is a current-state map, a baseline, and a ranked recommendation: change policy, training, configuration, software—or nothing.

Focus
A workflow or connected operation.
Evidence
Observed work, records, and a baseline.
Decision
Fix, buy, build, test, or stop.

THE PATH

Six decisions. No automatic handoff.

  1. 01

    Assess

    What happens now?

    Walk the work with the people who do it. Establish the systems, decisions, exceptions, delays, and baseline.

  2. 02

    Design

    What should change?

    Choose what policy, people, software, and AI should each own. Compare no-build and off-the-shelf options.

  3. 03

    Build

    Does the foundation work?

    Set the data, permissions, and rules-based steps before adding AI.

  4. 04

    Test

    Did the change help?

    Run one small test against real cases, a baseline, and clear stop conditions.

  5. 05

    Launch

    Can the team operate it?

    Train by role, name the cutover and fallback, and retire any path that would create competing records.

  6. 06

    Learn

    Did the work move?

    Watch use, failures, exceptions, and outcomes. Continue, revise, or retire the system from evidence.

THE FIRST PURCHASE

A decision package, not an open-ended discovery phase.

The recommendation names the likely value, cost, risk, evidence gaps, and owner of the next step. Keeping the current system is a valid result.

01

A current-state workflow confirmed by the people who do the work.

02

A system and data inventory with owners and access boundaries.

03

A baseline for time, volume, delay, errors, and exception load.

04

A ranked recommendation with alternatives, costs, risks, and evidence gaps.

FOUR RULES

Set the rules before work begins.

ACCESS

Use the least access required.

Name the system, purpose, people, fields, and time limit.

AUTHORITY

Keep decisions with named people.

Tinework and AI may propose. The client approves policy and production use.

OWNERSHIP

Plan for life after handoff.

Name who owns the process, code, vendors, support, recovery, and budget.

PROOF

Define failure before the pilot.

Set the baseline, measures, exceptions, stop conditions, and rollback path first.

Read the assurance boundariesRead a sample decision memo

AFTER YOU CONTACT TINEWORK

Three clear steps.

  1. 01Fit review

    The Tinework team checks the recurring job, owner, available examples, and decision deadline.

  2. 02Triage call

    You define the decision, people, systems, constraints, and information boundary.

  3. 03Assessment proposal

    You receive a fixed scope with outputs, timing, price, exclusions, and a stop right.

START WITH DEFINED WORK

Find out whether the decision is ready.

The fit check takes a few minutes. A direct no is a valid result.

Check the fit