01
EVIDENCE
Observation is not policy.
What people do can suggest a rule. It cannot approve one.
METHOD & SOURCES
Define the work. Test a measurable change.
The method answers one question: what is the smallest change that can improve this work? Observation shows the problem. A test shows whether the change helped. The client decides what happens next.
01
THE METHOD
Five steps from uncertainty to a decision.
Each step supplies the facts for the next. Completing a step does not approve another one.
01
Define the job
State what a person or team must accomplish without assuming the current tool is the answer.
02
Observe the work
Follow authorized examples from trigger to outcome. Record decisions, exceptions, handoffs, and delays.
03
Model the rules
Separate observed facts from interpretation. Ask operators to correct the model and expose counterexamples.
04
Choose the change
Compare policy, training, configuration, purchased software, integration, custom work, and no change.
05
Test and measure
Test one change against a baseline, known risks, stop conditions, and a client decision.
02
FOUR RULES
Evidence, decision, choice, result.
02
AUTHORITY
A named person decides.
The client approves policy, exceptions, access, and production use.
03
CHOICE
Use the smallest change that works.
A clearer rule or better configuration should beat custom software when it solves the problem.
04
RESULT
A launch is not a result.
Measure use, failures, exceptions, cost, and the result the client wanted.
03
SELECTED SOURCES
The ideas behind the practice.
These works shaped the method. Inclusion does not imply endorsement of Tinework’s synthesis.
01
02
03
04
05
ARTICLE
Navigating the Jagged Technological Frontier
Fabrizio Dell’Acqua et al.. Harvard Business School Working Paper 24-013, 2023.
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FRAMEWORK
Artificial Intelligence Risk Management Framework (AI RMF 1.0)
National Institute of Standards and Technology. NIST AI 100-1, 2023.
FULL REFERENCE
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